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Depending on how or where they died, there are a few processes that will need to be followed. If you are unsure at any time, please contact our Funeral Director and we'll do our best to answer any questions or concerns you may have.

What is the Process?

This is our most often most asked question.  Let's Assist you by giving some answers below;

A Cremation Service;

Once you have decided on who your Funeral Director (or Undertaker) and someone has died, we do ask if the family can give us a call.  We often get a call from the Rest-home or Hospice or Hospital to confirm that someone has died.

We will arrange for the transfer into our care once the GP or Nurse Practitioner has been to confirm the passing.  Sometimes (during a long weekend etc) the GP or Nurse Practitioner will ask us to transfer the person into our care and they will come and visit when they are free.  In the era of Covid, during some levels the GP will not visit a rest-home, but they will arrange a visit to the Funeral Home.

Once we have the deceased in our care we usually wash and dress them and place them in their casket.  If the person is not for embalming then we usually have them in our temperature controlled facility until their cremation day.

We will meet with families and have a discussion on what they want in terms of funeral services and other paperwork will need to be completed.  During Covid lockdowns we can email paperwork through, or if family are out of town we can also send paperwork via email.

Once we have all the necessary documentation we will forward this to a Medical Referee (who is also a Doctor) who will examine the paperwork and if they are satisfied will issue us with a permit or 'Permission' for the cremation to take place.

Depending on the service that the family have decided on, we will work in the background to put everything together.

After the service we will arrange for a Death Certificate to be issued (through Internal Affairs).

This is a very basic overview of what happens, but we are more that happy to assist you with any questions that you have.

A Burial Service;

Once you have decided on who your Funeral Director (or Undertaker) and someone has died, we do ask if the family can give us a call.  We often get a call from the Rest-home or Hospice or Hospital to confirm that someone has died.

We will arrange for the transfer into our care once the GP or Nurse Practitioner has been to confirm the passing. Depending on circumstances the GP or Nurse Practitioner may or may not attened to confirm the Death.  Sometimes an Amblulance, the Police or a Nurse is called to certify 'Life No Longer Exists'. Once this has taken place we can arrange the trnasfer back to the funeral home. 

Once we have the deceased in our care we usually wash and dress them and place them in their casket.  If the person is not for embalming then we usually have them in our temperature controlled facility until their burial day.  If the family do not want their family member home and the funeral is within a few days we maybe able to keep them cool in our tempretrure controlled facility.

We will meet with families and have a discussion on what they want in terms of funeral services and other paperwork will need to be completed.  During Covid lockdowns we can email paperwork through, or if family are out of town we can also send paperwork via email.

Depending on the service that the family have decided on, we will work in the background to put everything together.

After the burial we will arrange for a Death Certificate to be issued (through Internal Affairs).

This is a very basic overview of what happens, every funeral is always different.  We are more that happy to assist you with any questions that you have.

When a family or friend notifies us about a death, we will usually ask for the following information; The name, phone number and contact details of the person phoning us or the person who will be our main contact throughout the funeral process.  We will also ask about the deceased, their name, where they are, their address etc.

At the Funeral Arrangement we will also ask for information so that we are able to register and order a death certificate. If families can have the deceased parents and marriage details this will be helpful, but this is not all need at the arrangement.

 

 

In the case of a sudden or unexpected death, an accidental death or if a doctor is unavailable, a coroner will be called in to establish cause of death. Usually a post mortem or autopsy will take place where the deceased's body is examined by a pathologist. If the coroner decides to hold an inquest, this usually takes place several months after the funeral and funeral arrangements will proceed as normal.

Along with our Family Chapel at Penrose, (with 8 On-Site Car Parking Spaces) we use other locations throughout Auckland.  

We have a number of Chapels that we use in Manukau there is Manukau Memorial Gardens, in Mangere we use Mangere Lawn Cemetery, in West Auckland we use Waikumete Cemetery that have 3 Chapels in Glen Eden , on the North Shore we use North Shore Memorial Park in Schnapper Road, Albany.  For a service closer to the center of Auckland we use Purewa Cemetery and Crematorium in Remuera. We arrange funerals in Churches, Clubs and private homes, and can arrange full sea burials.

Provided there are no legal impediments, the funeral usually takes place within three to seven days following death. It may be necessary to wait a little longer if family overseas need to travel to New Zealand.  In the Covid age with families coming from overseas, the travelling family will have to apply to MIQ for a space - we can assist with letter and expedite this.  For a Funeral that will be delayed we can have a long-term embalm to enable families to have an open coffin at the funeral service or visits by family before the Funeral day.

At Just Funerals we provide a range of funeral packages to suit your preference and budget. Depending on your choice of casket, flowers, death notice, cremation or burial, the costs will vary. Please discuss your individual requirements with our Funeral Director, and we will provide a service to meet your needs. Cremation Services are from $2125 and Burial Servies are from $2250, these are starting prices.

Once cause of death is established, ACC (Accident Compensation Corporation) is able to pay compensation to the dependents of an accident victim.

When a death occurs, the deceased's bank accounts are frozen. If there are sufficient funds in the bank account, we may be possible to request payment from the bank for the cost of the funeral. The final account is sent to the person making the arrangements with the Funeral Director.

You may be eligible for a WINZ Funeral Grant. Please apply directly with WINZ. You'll find more information on a WINZ Funeral Grant here.

We understand that often there is not enough time to plan a funeral, especially in the case of a sudden death. Please call our Funeral Director as soon as you are able, so that we can assist you with all of the arrangements. In most cases we are able to provide a funeral service with as little as 12 - 24 hours notice.

Just Funerals haas viewing facilites at 14 Bassant Ave, Penrose, Auckland.  Please call and discuss a time for viewing - ahead of time.  We are able to keep our Funeral Prices affordable by using our facilities for viewings for families.